Northern Ireland Charity Retail Conference
11 March 2010, Northern Ireland Council for Voluntary Action, Belfast
Our second Northern Ireland Charity Retail Conference was held on Thursday, 11 March 2010 at NICVA’s offices in Belfast. Download the brochure here.
More than 60 delegates attended, along with a range of expert speakers and presenters.
We are very grateful to all who attended and made the event such a success, and our especial thanks go to all the speakers and presenters, both from within and outside the sector. We would also like to thank Cookstown Textile Recyclers for sponsoring the event.
David Cryer, Chair of the Association, who attended and presented at the conference said: "Once again, our conference has brought many in the sector together for a productive, informative and fun day. We covered a huge amount. I am particularly grateful to the speakers for their time and efforts".
Plenary sessions
- Challenges for the Northern Ireland High Street - Jenny Mulholland, Head of General Merchandise, Marketing and Property Planning, Ireland and Isle of Man, Marks & Spencer
- Emerging strongly from the recession - David Cryer, Head of Retail, Helen and Douglas House; Chair, Association of Charity Shops
Focus sessions
| Session | Presentation |
|---|---|
| A1/C3 | Maximising Stock - David Moir, Association of Charity Shops and Clayre Sloan, Marie Curie Cancer Care |
| A4/D3 | Gift Aid - making it work at shop level - Jane Flannery, British Heart Foundation |
| A5/C5 | Optimising use of floor space to maximise sales - John Tough, Charity Retail Consultant |
| B1/C4 | Developing excellent customer service skills - Graham Lunt, Innovare Consulting |
| B2/C2 |
Minimising losses Charity clothing collections - good practices Derek Hoyle, Police Service of Northern Ireland |
| B3/D2 | Making the most of the Association's information and learning resources - Warren Alexander and Isabelle Adam, Association of Charity Shops |
| D1 | Specialist selling - best practice techniques - Nyree Tubritt, Oxfam Ireland |